Two of the research articles that I have published have focused on usability testing and user experience. Here are two presentations that I have made in order to teach people inside and outside the library about user experience.
This first video will define user experience and give you a baseline understanding of the concepts that need to be understood in libraries hoping to undertake UX work.
This second presentation defines UX elements further and explains how ECU Libraries has undertaken UX projects.
If you would like a one-and-done book to read that will help you get started with User Experience at your library, please read the following (short!) book:
Schmidt, A. & Etches, A. (2014). Useful, usable, desirable: Applying user experience design to your library. Chicago: American Library Association.
If you are interested in reading the UX Task Force's forthcoming article about our project and how it related to staffing, please visit our institutional repository.
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